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BOOKING TERMS AND CANCELLATION POLICY

Waterford on Main has a strict No Party Policy at all times.

Booking Terms:
The guest will be charged a prepayment deposit, to secure the reservation, of the first night’s accommodation when the booking is received.
The balance is payable on the day of arrival.

Cancellation Policy:
The guest can cancel free of charge anytime up to 14 days before arrival.
The guest will be charged the first night if they cancel in the 14 days before arrival.
If the guest doesn’t arrive they will be charged the total price of the booking.

COVID Special Terms & Conditions:
Your booking may be subject to cancellation or amendment at any time, due to any Government directives in force as part of the COVID 19 pandemic restrictions, either at the time of your booking or in force for the period of your stay with us.
Depending on the details of those directives, we may be required to collect extra information from you as to the nature of your travel and require proof of such reason should this be required eg proof of essential travel, border permits etc.
Should the Government update an existing directive or bring in a new directive, which would require the cancellation of your stay, we will provide a full refund at any time up to your arrival date.
The safety of our residents and guests is paramount. You will be required to complete a Government health / travel questionnaire on check in. Management reserves the right to refuse your entry should there be a risk to the health of our residents and other guests.

Extreme Circumstances:
In the event of extreme circumstances rendering an apartment unusable or unavailable Waterford Management reserves the right to cancel a booking. All attempts will be made to relocate the guests to alternate apartments or properties and all deposits will be refunded.

Schoolies Gold Coast:
Waterford on Main is predominantly a residential building and we have a strict no party policy. We are not able to take any schoolies as we do not have any insurance or security to accept schoolies.